Client Support.

Support for when you need it.

Support Portal

Shipmate Fulfillment has designed a custom Support Portal for all clients. From there, you can access our Knowledge Base and Ticketing System. Our Support Portal is great resources for all clients, and it enables us to keep in better touch with your business.


Ticket Submission

Shipmate Fulfillment makes it easy to contact us and work with our teams to get you the answers and resolutions you need. Our primary and recommended method of communication is through our online ticketing system. We highly encourage our clients to create an account in our Support Portal.

  • Quicker response time from the relevant Team.

  • Allows us to handle multiple inbound requests and route issues to specific departments so we can get the proper resolution for you.

  • Ability to track ticket threads and SLAs.

Submit a ticket

Points of Contact

In addition to our Support Portal, you can always email us!

Support Team

Operations Department

Accounting Department