Shipmate Fulfillment makes it easy to contact us and work with our teams to get you the answers and resolutions you need. Our primary and recommended method of communication is through our online ticketing system. We highly encourage our clients to create an account in our Support Portal.
Quicker response time from the relevant Team.
Allows us to handle multiple inbound requests and route issues to specific departments so we can get the proper resolution for you.
Ability to track ticket threads and SLAs.